At Integrity Connect we have an expert team with superb knowledge of the housing sector. We currently work with over 80 housing associations, providing innovative and effective communication solutions. We are able to play a key role in delivering digital transformation within the sector. This includes delivering outbound communications through a channel of the client’s choice, which is a key factor in building meaningful customer engagement. Our understanding of the sector enables us to identify areas where we can streamline your business process and help automate operations.
We work with our clients to meet their tenant engagement goals, delivering regulatory documents that benefit from clear design and language. Our design work allows communications to be highly personalised, allowing you to build a stronger relationship with tenants, providing clear, concise and relevant information.
We have a proven track record of delivering regulatory time critical documents in short time scales. Our robust business processes allow us to manage annual Rent Reviews for Housing clients with a 100% delivery rate against deadlines. Or experience in the sector enables us to be agile in providing proofs from complex data and to react quickly to urgent adhoc tenant communications.
As customers and clients evolve with the growth of technology, delivering effective communications ever more challenging. Utilising hybrid mail solutions can achieve the reach you need, whilst providing postal discounting and a purpose built web portal to support real time reporting of job progress and delivery. Or secure document vault allows clients to shift easily to an e-delivery channel while maintaining data security and leveraging significant delivery cost savings.
Our dedicated Housing team have a profound understanding of the sectors requirements and are able to work with communications, income, finance, facilities and customer experience teams to provide powerful solutions to drive engagement, manage costs and deliver communications on time.
Richard Smith, Client Services Director at Integrity Connect, and Ben Whitmore, Managing Director of sister company Tripartum, have shared their experience and expertise in housing sector communications for our latest publication. The turning page pdf below gives some great insights and tips on how to lift your customer communications, create engaging content and deliver channel choice while improving efficiency and driving down costs.
Boosted engagementBy utilising clear communication within the housing sector, you are able to build tenant engagement. This is done by delivering documents that are clear, concise and personalised with enticing design and engaging language. It is important that prospects and current tenants feel connected to your business, and as sectors become more competitive, there is a need for personalisation within communications. Build loyalty and connections with consumers by personalised communications that are delivered regularly and ultimately boost engagement. Engaged communities are incredible for driving referrals, which allows your business opportunity to grow in a cost-effective way. |
Cost effectiveBy using hybrid mail solutions within the housing sector, you are able to save money with postal discounts. With effective communication, you are able to streamline your mail solutions and meet specific business requirements through purpose built web portals. These factors provide less error within the business, avoiding any costly fixes or unhappy tenants which take up staff time and can become expensive. Therefore, the correct communication plan is not only cost effective with discounts, but also avoids any potential costs. |
Digital transformationUnify communications across different sites to deliver excellent outbound communications. Clients and tenants may become difficult to reach and with the implementation of digital communications you are able to ensure successful communications. Ensure prospective tenants by utilising text messages or integrate technology to deliver unified messaging effectively. With the rise of technology, it is vital that the housing sector adapt this form of communication to keep contacts up to date. It is important to deliver critical information and to keep information logged in a secure system for later analysis. |
Satisfied residents and staffWith effective communication, you don’t just streamline your business processes, you also gain happier staff and residents. Communication tools that enable staff and residents to quickly reach out or record problems allows for problems to be solved quickly and efficiently. Providing a clear portal for users to go to can boost resident satisfaction and a smoother running company provides happier staff and job satisfaction. |
Powerful dataCapturing data to better understand your tenant is extremely useful for many reasons. You are able to conduct surveys or collect data through digital communications to then predict trends or changes within the industry. By utilising analytics and feedback, you are able to build long-term relationships with tenants by building a tailored renewal strategy. This is a great way to create a positive user experience, which will provide satisfaction to tenants and staff, but also provide referrals to bring in prospects. |
Expert teamsOur teams are very experienced with a depth of knowledge across multiple sectors, which allows us to streamline your communications quickly and effectively. With the superb knowledge of the housing sector we have attained from working with over 80 housing associations, we are able to deliver a transformation in your communications, digitally and physically. We are able to work with communications, income, finance, facilities and customer experience teams to truly evolve your business and streamline all aspects of your daily operations. |
Get in touch with our team to find out how we can provide your Housing Association with powerful communications. From tenant communications to improving customer and staff satisfaction, we're on hand to help. Reach out to our team today.
